Returns & Exchanges

We hope that you will love our clothes as much as we do and that each item you buy from us will become a long loved addition to your wardrobe!

However, if you wish to exchange an item for a different size or return to receive a refund, we are happy to offer this within 30 days of purchase. Please send an email to hello@steencollection.com to let us know your name, address, phone number and reason for the exchange/refund so we can arrange for the pickup.

Please send the item back unused with the tags still on and use the original outer paper packaging to ensure we know the correct measurements of the parcel. All refunds will be processed within 7 days upon receiving the returned parcel.

To exchange for a different size you will need to purchase a new item on our website. Apologies for any inconvenience while you wait for the refund of the previously purchased item to be processed.

All returns within the UK and EU are free of charge, however all customers outside of the UK will need to pay the shipment cost for any new size purchased. Returns from outside the UK and EU will be charged a £10 fee to cover part of the shipping and any taxes which might apply. Thank you for your understanding.

We offer a detailed size guide for each products to help you find the right size. Please don't hesitate to contact us for any questions regarding sizing or other.

Thank you!